Troubleshoot all HP printers when they are queuing to print

A Solutions Guide to Diagnosing HP Printer Problems

This article will help you diagnose all HP printer problems using their specified solutions. All the troubleshooting steps are provided in a simple way so that you can get the problem resolved quickly.

diagnose hp printer

There are a number of issues that can arise with HP printers which are shown below-

  • paper jam error
  • HP printer ‘no toner error’.
  • Showing ‘Offline Error’ Click Here To Fix
  • Some or all of the printing on the page is lost.
  • laser printer is haunted
  • Toner smears or doesn’t stay on paper
  • Unable to find driver for specified OS.
  • Not printing from expected paper tray
  • So there are all kinds of problems that can happen in HP printers. So, we have provided quick and easy solutions to these problems in the below section.

Free Troubleshooting

1.Start with a basic fix for HP printer problems—

First check if the basic connection between your HP printer and computer is compatible.
Thus unplug your printer from the power cord for a few minutes and then plug it in again and then restart.

2.Check for Print Queue: Clear Orders for Printing

Free Troubleshooting
HP printers often do not take a print command called ‘print queue’ due to past pending print traffic. Be sure to check any previous stuck print requests and clear the print queue to continue with new requests.

Follow the below mentioned procedure to fix the print queue problem-

From the search bar of your Windows PC, go to Control Panel.
Search control panel in the search bar

Next open ‘Devices and Printers’.
Device and printer options

Then right click on your HP printer icon and then select ‘What’s Printing’ option from the menu.
Click View What’s Printing in an HP Printer

Next click on ‘Open as administrator from printer menu’.
Open as administrator from printer menu

To cancel the previous print command traffic, open the ‘Printer’ menu and select ‘Cancel All Documents’.
cancel all documents

Click ‘Yes’ to confirm and you can now proceed with your print job.

3.Check for Ghosting Error When Using HP Printers

Ghosting is a printing problem that arises in HP laser printers. This issue causes faded printouts and can affect the overall laser printer performance.

So here are some of the techniques listed for diagnosing ghosting error:

Storage and cleaning:

Moisture can affect the toner powder and cause it to set. Therefore it is advisable to keep the printer in a dry place.
The printer should be cleaned on a regular basis to prevent it from working.
clean laser printer

Fuser Unit Check:

The printer fuser temperature control unit could be causing the error. To fix this problem, change the temperature of the fuser. However if you are not able to control the temperature of the fuser, it is advisable to have it replaced with the help of a professional.

adjust paper setting

If you are using paper such as laser printer paper, make sure the paper setting matches the paper type. Usually a paper setting adjustment will clear up a haunting issue immediately.

Repair or Replace Drum Unit:

An old drum unit can be the cause of printer ghosting errors and it is best to replace it with a new one. If the drum unit is new and the ghosting error persists, you can seek the help of professionals.

Replace Drum in HP Laser Printer

Hope these steps help diagnose common HP printer problem.

4.Is the HP Printer Getting the Correct Commands to Perform? If not then set it as ‘Default’

If the HP printer is not responding to the correct printing commands then it could be due to incorrect settings in the computer. To resolve this error you must make sure that your printer is selected as the ‘Default Printer’. You can do this by following the steps given below-

Go to the search bar of your Windows and type the ‘run’ command.
Type ‘Control Panel’ in the ‘Run’ dialog box, open Control Panel.
In the run box type control panel

Once the Control Panel is open, select ‘Devices and Printers’.
On the next screen from the list of printers, right click on your HP printer icon and select ‘Set as default printer’.
default printer

Now after completing the above steps if you see a green tick under your HP printer icon, you are done.
default printer

5.Choose the Right Driver for Your System to Fix HP Printer Problems

Sometimes an outdated or faulty printer driver can interfere with the printing function. So you need to update it and fix hp printer problems easily by following these steps-

First of all open the ‘Run’ dialog box by using the search bar in the window system.
open run box
Type ‘devmgmt. msc’ in the empty text field as shown in the image below.
Type devmgmt. MSc
Now a new window will open and display ‘Device Manager’.

Expand Device Manager’s Firmware and double-click on ‘System Firmware’.
Now select the Printer Driver tab.
Then click on ‘Update Driver’.
update driver

Click Search automatically for updated driver software.
search automatically

Wait for the next update to be downloaded and then follow the instructions.
Finally restart your computer to complete the installation of the updates.

6.There may be a problem with your HP printer hardware

If your printer is still not working after completing all the above troubleshooting steps then there may be a hardware issue with your printer. A hardware fault might look like this:

Malfunction due to fault in USB port. In this case, replace the cable with a new one.
If your system runs out of RAM capacity, it reduces the printing speed. To solve this increase your RAM with the help of a professional.
Another hardware error can also be the reason for your printer not working. It is advisable to have your printer replaced in case it is under warranty.


By using the above troubleshooting steps you will be able to diagnose and resolve your HP printer problem. If you are unable to fix your HP printer problems with the above methods then feel free to contact us on our helpline number for assistance.

Leave a Comment

Share via
Copy link
Powered by Social Snap